Senior Client Advisor (Commercial Insurance)

Location: Worcester, United Kingdom; hybrid with at least four days per week in the office

Company

hirify.global is a global professional services company focused on risk, reinsurance, capital, people, investments, and management consulting.

What you will do

• Manage a dedicated book of commercial insurance clients, including renewals, invoicing, collections, new quotes, mid-term adjustments, and daily enquiries.
• Service new and existing clients across a range of commercial insurance products.
• Identify, document, and deliver revenue growth through upselling, cross-selling, and proactive portfolio development.
• Build long-term relationships with client decision-makers and respond to changes in their organisations and needs.
• Act as the first point of contact for Client Advisors’ technical queries and support the Team Manager when required.
• Work with insurers and support client or claims teams to achieve strong outcomes.

Requirements

• At least two years of experience as an Account Handler or Client Advisor within general insurance.
• Excellent organisational, communication, literacy, numeracy, and administrative skills.
• Ability to manage multiple enquiries, meet agreed service standards, remain calm under pressure, and work flexibly.
• Full competence in Microsoft Office products.
• Broad technical understanding of major insurance classes and interest in product and market developments.

Nice to have

• Knowledge of insurance systems, preferably Acturis.
• Cert CII qualification or progress toward it.

Culture & Benefits

• Professional development opportunities and supportive leadership.
• Inclusive culture focused on collaboration and creating practical solutions.
• Opportunities to work with colleagues, clients, and communities across a global organisation.
• Career opportunities, benefits, and rewards designed to support wellbeing.
• Hybrid work with regular office collaboration and professional development through in-person work.