Account Manager (Legal Tech)

Location: Remote, based in the UK Time Zone (GMT/BST); candidates must be legally authorized to work in the United Kingdom. hirify.global does not provide employment sponsorship for this position. Travel of 25–50% may be required.

Company

hirify.global provides a cloud-native SaaS platform for law firm operations, combining financial, invoice, time, and data management with AI, predictive analytics, and integrated payments.

What you will do

• Manage a portfolio of strategic law firm and corporate legal clients as a trusted advisor and primary point of contact.
• Drive account growth through upsell and cross-sell opportunities aligned with client goals and operational needs.
• Maintain account plans, forecasts, renewal activity, and sales pipeline records in the CRM.
• Monitor customer health, resolve issues, and develop retention strategies for at-risk accounts.
• Collaborate with Solutions, Product, Customer Success, and Marketing to deliver tailored value propositions, demonstrations, onboarding, and adoption plans.
• Represent customer feedback internally and help shape product priorities, service improvements, and customer education.

Requirements

• Bachelor’s degree in Business, Marketing, or equivalent experience.
• 3–5 years of experience in Account Management, Customer Success, or Strategic Sales within SaaS, Legal Tech, or Professional Services.
• Experience managing enterprise or strategic accounts and exceeding retention and growth targets.
• Strong understanding of cloud software and experience guiding clients through on-premises-to-cloud transitions.
• Strong executive communication, relationship-building, analytical, commercial, and cross-functional collaboration skills.
• Experience with CRM tools, preferably Salesforce, including renewals, forecasting, and pipeline management. Moderate physical capacity is required, including frequent lifting, bending, or standing.

Culture & Benefits

• Flexible remote work model within the employee’s home country.
• Healthcare coverage including medical, dental, and vision plans.
• Retirement savings plan with employer contribution.
• Professional development opportunities and tuition reimbursement.
• Parental leave, paid time off, wellness initiatives, and an employee assistance program.
• Calm premium subscription and employee discount program.