Senior Account Manager (Fintech)

Location: London, UK; hybrid work with 3 days per week required in the London office

Company

Airwallex provides unified payments and financial infrastructure for global businesses, including business accounts, payments, spend management, treasury, and embedded finance.

What you will do

• Own and grow a portfolio of strategic mid-market accounts through account planning, customer engagement, product adoption, retention, and expansion.
• Identify, develop, and close upsell and expansion opportunities across the sales cycle.
• Act as a trusted advisor by understanding customer goals, industries, and business needs.
• Lead complex technical discussions, commercial negotiations, bespoke agreements, and multi-product solutions.
• Translate customer requirements into commercially viable solutions and collaborate with Sales, Marketing, Operations, and leadership teams.
• Coach junior Account Managers and lead strategic initiatives and go-to-market priorities.

Requirements

• 4+ years of customer-facing account management or sales experience, preferably in technology, software, fintech, or payments.
• Strong consultative selling skills and experience managing complex sales cycles within existing customer accounts.
• Proven success exceeding revenue, commercial, and performance targets in high-pace environments.
• Strong analytical, strategic, communication, relationship-building, and problem-solving skills.
• Strong technical aptitude with solid API knowledge required, including the ability to understand technical requirements across multiple products.
• Fluent written and verbal English, a bachelor’s degree or equivalent, and the ability to work hybrid from the London office three days per week.

Nice to have

• Experience with structured sales methodologies such as MEDDPICC.
• Startup or fintech experience.
• Experience with Salesforce.

Culture & Benefits

• Fast-paced, scaling environment with significant ownership and autonomy.
• Opportunity to work on a global payments and financial platform.
• Collaborative environment focused on customer outcomes, curiosity, speed, and sound judgment.
• Access to a global organization spanning more than 27 offices.