Onsite IT Support Specialist

Location: Onsite in Springfield, Missouri, United States

Company

hirify.global is supporting a client that operates a large national retail organization and is expanding its corporate office footprint.

What you will do

• Provide onsite and remote technical support for desktops, laptops, Windows devices, mobile devices, printers, peripherals, and software.
• Image, configure, deploy, replace, repair, and refresh workstations and other hardware.
• Set up and relocate workstations, conference rooms, displays, docks, and AV equipment.
• Support new-hire onboarding, executive users, office expansions, technology deployments, and infrastructure projects.
• Track IT assets and inventory, coordinate warranty work, and assist with equipment recycling.
• Test and patch network cables, provide remote-hands support to infrastructure teams, and document ticket resolutions in Jira.

Requirements

• 1–3 years of experience in desktop support, help desk, field support, or a similar IT role.
• Hands-on knowledge of Windows, PC hardware, peripherals, software troubleshooting, and basic networking.
• Experience with Jira, ServiceNow, or another ticketing platform.
• Strong customer service and communication skills for supporting corporate employees and executives.
• Ability to work onsite in Springfield, Missouri.

Nice to have

• Conference room or AV support experience.
• Asset management and hardware lifecycle or deployment experience.
• CompTIA A+, Google IT Support Certificate, or a similar foundational certification.

Culture & Benefits

• Contract-to-hire opportunity in a growing corporate environment.
• Customer-facing work supporting employees across all organizational levels.
• Exposure to office modernization, expansion, and infrastructure initiatives.