Assoc National Accounts Spec

Location: Remote, must reside in the Kansas City Metro. G.E.H.A. does not currently hire from U.S. territories or Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, or Maine.

Salary: $54,614–$69,090 USD target hiring range; maximum salary of $76,986 USD.

Company

hirify.global is a nonprofit member association providing health and dental benefits and provider networks for federal employees, retirees, military retirees, and their families.

What you will do

• Respond to service inquiries from clients and network partners regarding providers and nomination requests.
• Use department applications, databases, and provider directories to verify provider participation.
• Research, document, update, and track inquiries according to procedures and contractual requirements.
• Submit provider nominations received through calls, website forms, and approved channels.
• Monitor voicemail and shared Contact Us inboxes and route inquiries to the appropriate teams.
• Support National Accounts Specialists with follow-up, documentation, reporting, and special projects.

Requirements

• High school diploma or equivalent required; two years of college coursework may substitute for related work experience.
• Entry-level experience in customer service, call center, healthcare, insurance, dental, billing, claims, clerical, or administrative support is preferred.
• Clear and professional communication with customers, providers, clients, and internal stakeholders.
• Strong attention to detail, basic problem-solving skills, and the ability to identify issues requiring escalation.
• Ability to manage multiple tasks, prioritize work, and meet established timelines.
• Must reside in the Kansas City Metro and maintain a dedicated home-office space that protects member PHI and HIPAA information.

Nice to have

• Experience with Microsoft Word, Microsoft Excel, Salesforce, or similar CRM and tracking systems.
• Clerical or administrative experience in healthcare, insurance, account management, dental services, or customer service.
• Familiarity with provider networks, dental terminology, service inquiries, or claims processes.

Culture & Benefits

• Work-from-home position with required non-cellular high-speed internet, minimum 30 Mbps download and 5 Mbps upload, and latency below 80 ms.
• Hotspot, satellite, and wireless internet services are not permitted.
• Health, vision, and dental benefits effective on the first day.
• 401(k) plan with dollar-for-dollar matching up to 4% plus a 6% annual company contribution.
• Paid time off, incentive plan, well-being program, tuition assistance, life insurance, and short- and long-term disability coverage.