Training & Onboarding Specialist

Location: Hybrid in Rochester, New York, United States. Applicants must be authorized to work for any employer in the United States; employment visa sponsorship is not available.

Salary: $60,000–$90,000 per year.

Company

hirify.global develops custom software, cloud, data, and AI solutions, including products for K–12 education and data-driven decision-making.

What you will do

• Deliver and adapt customer onboarding and training for K–12 products across virtual, on-site, webinar, workshop, and one-on-one formats.
• Partner with implementation teams and districts to align configuration and training with workflows, onboarding objectives, and adoption goals.
• Maintain subject-matter expertise in assigned products, including functionality, releases, updates, and customer workflows.
• Create and maintain onboarding guides, presentations, videos, quick-reference materials, and customer documentation.
• Analyze customer feedback, support trends, and implementation challenges to improve education and product adoption.
• Support user groups, certification programs, learning events, complex engagements, and mentoring for new team members.

Requirements

• 3–5+ years of experience in customer onboarding, implementation support, training delivery, customer success, or a related area.
• Strong presentation, facilitation, communication, organization, project coordination, and time-management skills.
• Ability to explain technical concepts to diverse audiences in virtual and in-person settings.
• Customer-focused approach with strong relationship-building, collaboration, stakeholder-management, problem-solving, and adaptability skills.
• Experience with K–12 education, special education, SaaS, software implementation, product training, or instructional work is preferred.
• Ability to use AI securely, ethically, and compliantly while protecting confidential customer and company information.

Culture & Benefits

• Collaborative environment focused on innovation, professional growth, and meaningful client impact.
• Flexible time off.
• Medical, dental, and vision insurance.
• 401(k) with company match and company-paid life and disability insurance.
• Professional development opportunities.