Customer Education Manager (AI)

Location: Remote, United States only; applicants must currently reside in the United States. Ability to travel up to 25% is required.

Salary: USD $97,533–$146,299 per year

Company

hirify.global provides AI-powered decision intelligence solutions for national security, supply chain management, and digital identity.

What you will do

• Develop expert knowledge of the Ask Sage platform, its agents, plugins, and use cases.
• Design scalable, role-based curricula for end users, power users, agent builders, administrators, and executives.
• Create reusable labs, exercises, prompt libraries, guides, recorded modules, and other training content.
• Lead customer workshops, onboarding sessions, briefings, and demonstrations across virtual, in-person, and self-paced formats.
• Train and provide quality assurance for Forward Deployed Engineers and other customer-facing staff.
• Manage learning paths, scheduling, enrollment, completion tracking, certification foundations, content updates, and program metrics.

Requirements

• Four to six years of experience in customer education, technical training, enablement, or instructional design, preferably for a B2B software or SaaS product.
• Experience designing and delivering curricula at scale across multiple modalities, with strong virtual delivery skills.
• Hands-on experience with screen recording, video editing, course authoring, and learning-platform administration using Camtasia, Articulate, or comparable tools.
• Strong interest in Generative AI and the ability to rapidly develop expert-level platform knowledge.
• Exceptional communication and presentation skills for technical, non-technical, and executive audiences.
• Ability to obtain a Department of Defense Secret clearance and travel up to 25%.

Nice to have

• Experience with Generative AI tools, prompt engineering, or agent-based workflows.
• Experience building a customer academy, learning platform, or certification program.
• Experience enabling field-facing technical teams.
• Federal, DoD, or national-security customer experience, or an active Secret-level clearance.
• Instructional design credentials or additional content-authoring experience.

Culture & Benefits

• Remote-first working environment.
• Work with government and commercial customers in regulated environments.
• Collaborate with Product, Engineering, Sales, Customer Success, and customer-facing technical teams.
• Build the customer education program from the ground up in a fast-moving AI-focused organization.