Trainer, Professional Services (AI)

Location: Remote anywhere in Canada; travel across North America is required as needed, approximately 50%. A valid passport and legal eligibility to travel internationally, including Canada, the United States, and the Caribbean, are required.

Salary: CAD 65,000–85,000 per year

Company

Advanced Utility Systems, a hirify.global division, provides customer information and billing software for municipal, investor-owned, and cooperative utilities.

What you will do

• Conduct training needs analyses and create role-based learning objectives, curricula, training matrices, and delivery plans.
• Design and deliver instructor-led, virtual, blended, and eLearning programs in English and French.
• Administer LMS courses, learning paths, assignments, assessments, completion tracking, and reporting.
• Create facilitator guides, participant materials, exercises, job aids, and user documentation.
• Develop and execute test plans, scenarios, test cases, expected results, and supporting evidence for functionality, workflow, regression, conversion-validation, and user acceptance testing.
• Support customers through testing, go-live, and post-implementation stabilization while collaborating with project management, consulting, technical, development, conversion, reporting, and support teams.

Requirements

• Full professional fluency in English and French, written and verbal.
• At least three years of relevant experience in instructional design, software training, software testing, business analysis, application consulting, or enterprise software implementation.
• Experience with training needs analysis, role-based learning programs, LMS administration, and eLearning or blended content development.
• Experience developing or executing test plans, test cases, and user acceptance testing.
• Utilities industry experience, including utility operations, customer service, billing, or related business processes.
• Proficiency with Microsoft 365, Smartsheet, and LMS platforms, plus the ability to manage multiple customer and project priorities.

Nice to have

• Post-secondary education in adult education, instructional design, learning and development, business analysis, information technology, quality assurance, or a related field.
• Experience with utility billing, Customer Information Systems, ERP, SaaS, financial, or other enterprise applications.
• Experience administering enterprise LMS platforms or using eLearning authoring tools.
• Knowledge of adult-learning principles, requirements traceability, regression testing, defect management, and training-effectiveness measurement.
• Experience developing AI-enabled learning, automated testing, reusable content, or process improvements.

Culture & Benefits

• Remote work for candidates located anywhere in Canada.
• Three weeks of vacation and five personal days.
• Medical, dental, and vision benefits from the first day of employment.
• Employee stock ownership and RRSP/401k matching programs.
• Approved AI tools are used to improve training, testing, analysis, documentation, and delivery efficiency, with employee accountability for accuracy, security, and quality.