Order Handling Specialist

Location: Onsite in Florence, South Carolina, United States. The role does not include relocation, and candidates must already have work authorization permitting employment in the United States.

Company

hirify.global’s Service Division supports customers by improving the availability, reliability, predictability, and sustainability of electrical products and installations through product care, modernization, and advisory services.

What you will do

• Provide customer support, including technical, order, and payment-related assistance.
• Process orders and coordinate with Sales, Product Marketing, Logistics, and other internal teams to ensure accurate and timely delivery.
• Act as the first point of contact for customer questions and orders and resolve customer issues.
• Support after-sales service through effective customer communication and commercial communication tools.
• Work toward targets for finished-goods inventory turnover, requested on-time delivery, and Net Promoter Score.
• Monitor progress and implement improvement actions to support operational excellence and customer satisfaction.

Requirements

• Bachelor’s degree with no minimum experience, or an Associate degree plus at least 1 year of related experience, or a high school diploma plus at least 2 years of related experience.
• Customer support or quality management experience in manufacturing.
• Strong knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
• Strong oral and written communication skills.
• Ability to work in a fast-paced environment where critical decisions must be made quickly and teamwork is essential.
• Existing US work authorization permitting employment with hirify.global in the United States.

Nice to have

• Knowledge of hirify.global systems, SPINE, SAP, and SOM.

Culture & Benefits

• Meaningful work, continuous learning, and support tailored to professional goals.
• Medical, dental, vision, life, disability, supplemental, parental leave, and employee assistance benefits for eligible US employees.
• 401(k) savings plan with company contributions and an Employee Stock Acquisition Plan.
• Eleven paid holidays and vacation under a permissive time-away policy for salaried exempt positions.