Aftermarket Service Coordinator (Manufacturing)

Location: Visalia, CA, USA. Onsite position.

Company

hirify.global develops packaging performance and automation solutions through a large organization with an entrepreneurial culture and global market presence.

What you will do

• Manage service requests and cases in Salesforce, maintain accurate records, provide same-day customer responses, and track issues through resolution.
• Prepare quotations and follow up on approvals for installations, repairs, preventive maintenance, training, and annual service plans.
• Schedule Field Service Technicians and coordinate travel based on customer needs, project commitments, technician qualifications, and utilization.
• Prepare scope-of-work documents, confirm planned activities and customer preparation requirements, and coordinate project-related field service with Operations and Project Management.
• Support field technicians by coordinating parts requests, expediting orders, securing engineering assistance, reviewing travel documentation, and supporting billing readiness.
• Contact customers about preventive maintenance, renewals, and upcoming service needs; participate in customer wrap-up meetings and escalate urgent issues or service improvements.

Requirements

• Ability to provide responsive customer support and communicate next steps and status updates clearly.
• Ability to manage competing priorities, maintain accurate records, and follow through on commitments.
• Ability to work independently and collaboratively across departments.
• Ability to work overtime if needed.

Nice to have

• High school diploma or equivalent.
• Experience in service coordination, customer support, scheduling, or a related role; industrial equipment or field service experience is preferred.
• Salesforce or comparable CRM experience.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong communication, organization, and time-management skills.

Culture & Benefits

• Open, communicative work environment that supports individual initiative and career growth.
• Medical and dental programs, life insurance, paid time off, and a retirement savings plan with company match.
• Benefits eligibility begins on the first day of employment with no waiting period.
• Equal opportunity workplace with reasonable accommodation for candidates and employees with disabilities.