Sr. Tax & Compliance Analyst (AI)

Location: United States

Company

hirify.global provides a cloud compliance platform that combines tax technology, customer APIs, tax returns, and AI-enabled workflows.

What you will do

• Resolve complex customer support cases escalated from front-line support through full resolution.
• Investigate tax notices, back-filing and amendment cases, jurisdiction inquiries, filing history, and required documentation.
• Answer questions about revenue reporting, billing, refunds, adjustments, licenses, return copies, bank account changes, cancellations, and proof of payment.
• Provide phone and written support while setting clear expectations about timelines, next steps, and outcomes.
• Manage an active case queue, prioritize work against SLAs and deadlines, and collaborate with internal teams, taxing jurisdictions, and management.
• Identify recurring escalation patterns and improve case handling through AI-enabled workflows and documentation.

Requirements

• Bachelor’s degree in Accounting, Finance, or Business.
• At least 2 years of experience in customer-facing work involving complex inquiries, tax or compliance operations, or case management.
• Strong written and verbal communication skills, organization, attention to detail, math, and analytical ability.
• Ability to review tax calculations, reconcile filings, identify discrepancies, and manage multiple deadlines.
• Comfort with occasional phone-based customer interactions and proficiency in Microsoft Excel and multiple business systems.
• Work location: United States.

Nice to have

• Experience resolving escalated customer issues, tax notices, or back-filing scenarios.
• Experience using AI to improve case research, customer communication, compliance analysis, or operational workflows.

Culture & Benefits

• AI is embedded in workflows, decision-making, and products.
• Paid time off and paid parental leave.
• Many employees are eligible for bonuses.
• Benefits may include medical, life, and disability insurance depending on location.
• Employee resource groups support diversity, equity, and inclusion.