Implementation Support Specialist (Automotive Software)

Location: Virtual US, United States; remote-based. Applicants must be currently authorized to work in the United States full-time without employer sponsorship.

Company

hirify.global provides data and software services that connect the vehicle lifecycle and protect homes and digital identities, serving approximately 235,000 partners and customers in more than 90 countries.

What you will do

• Complete simple to moderately complex customer product installation tasks.
• Consult with assigned clients to determine setup requirements, configure products to customer specifications, complete installations, and deploy product integrations within expected timelines.
• Provide phone and email support throughout the installation process and communicate onboarding information.
• Coordinate training dates with customers and Implementation Trainers and support additional setup items or issues during training.
• Collaborate with internal teams on implementations and communicate customer-driven improvements and requested changes.
• Maintain installation details and client communications in Salesforce, prioritize workload independently, and ensure contract billing is timely and accurate.

Requirements

• Excellent verbal and written communication skills and the ability to interact effectively with internal and external customers.
• Strong organizational skills with the ability to multitask, prioritize responsibilities, and proactively follow up.
• Ability to work successfully in a fast-paced environment, adapt to change, and learn new products and solutions quickly.
• Self-motivated and effective when working independently with minimal supervision.
• Strong problem-solving and decision-making skills, with the ability to follow through independently and multitask.
• Integrity, commitment to customer satisfaction, drive for excellence, and willingness to adapt.
• Current authorization to work full-time in the United States without employer sponsorship.

Nice to have

• Prior automotive or implementation experience.
• Microsoft Office and Salesforce skills.

Culture & Benefits

• Remote-based work in a full-time position.
• Work independently under general supervision with minimal direction.
• Collaborate with internal teams and customers during onboarding and implementation.