Client Account Manager (SaaS)

Location: London, United Kingdom; hybrid role with at least three days per week in the office or onsite with clients

Company

hirify.global provides risk, reinsurance, capital, people, investment, and management consulting services, with Darwin operating an employee benefits enrolment platform used by more than two million people.

What you will do

• Build trusted relationships with domestic, international, global, and national clients across an account portfolio.
• Understand client objectives and coordinate Lead Account Managers, delivery teams, software development, integration engineering, broking, and employee benefits consulting teams.
• Manage system enhancements and change projects while keeping clients informed.
• Retain clients through contract renewals, provide high-quality customer service, and maintain portfolio profitability.
• Support marketing events, webinars, client communications, and relevant thought leadership distribution.
• Identify and support revenue growth within the existing client base.

Requirements

• Proven experience as an Account Manager, preferably in a SaaS or technology environment.
• Experience building trust with clients and internal stakeholders through empathy and approachability.
• Strong organisational and communication skills, including project or change management experience.
• Resilience, positive attitude, self-motivation, and the ability to lead by example and achieve targets and KPIs.
• Commercial awareness and the ability to demonstrate maximum value for client investment in Darwin.
• Ability to work from the London office or onsite with clients at least three days per week.

Nice to have

• Experience managing a portfolio of B2B accounts in a technology or SaaS environment.
• Understanding of employee benefits and the wider benefits ecosystem.
• Strong presentation skills, positivity, and self-confidence.

Culture & Benefits

• Professional development opportunities, interesting work, and supportive leadership.
• Inclusive and flexible work environment focused on collaboration and impact.
• Career opportunities, benefits, and rewards supporting employee well-being.
• Hybrid working with remote flexibility and regular in-person collaboration.