Account Manager (Insurtech)

Location: Remote company with regular in-person client meetings once or twice per week; full UK driving licence and access to a car required.

Salary: £40,000+ per year, depending on experience.

Company

hirify.global provides cloud-based insurance software for MGAs, brokers, and insurers.

What you will do

• Manage a portfolio of clients, building long-term relationships and supporting retention, renewals, and account growth.
• Act as the primary interface between clients and internal teams, ensuring the right people are involved at the right time.
• Own customer issues through to resolution by investigating problems, coordinating actions, and working with technical and insurance experts.
• Monitor account health, identify risks and opportunities, and report on portfolio performance to the Chief of Wunderwriting.
• Act as a senior escalation point for client concerns and complaints.
• Maintain accurate CRM records, support sales campaigns and platform demonstrations, and organise client events.

Requirements

• Experience in account management, client relationship management, customer success, or a similar customer-facing role.
• Curiosity about technology and confidence working with software platforms, systems, and technical teams.
• Strong problem-solving, communication, organisation, prioritisation, and attention-to-detail skills.
• Proactive, diligent, solutions-focused approach with the ability to manage multiple workstreams and follow issues through.
• Ability to build trusted long-term client relationships and communicate with technical and non-technical stakeholders.
• Full UK driving licence and access to a car for regular in-person client meetings.

Nice to have

• Experience with software, technology platforms, or SaaS products.
• Insurance or Insurtech industry experience.

Culture & Benefits

• Fully remote company with twice-yearly team retreats.
• Flexible working and a relaxed, open company culture.
• Support for self-development through books, mentoring, and professional development.
• Paid charity days.