Collections Account Manager - Bilingual (French/English)

Location: Mississauga, Ontario, Canada; hybrid role with three days per week in-office

Salary: CAD 54,740–65,000 per year

Company

hirify.global operates platforms that support commercial and consumer transactions and account management.

What you will do

• Collect outstanding balances across multiple hirify.global platforms.
• Manage early-stage collections for primarily commercial and some consumer accounts.
• Prioritize team accounts and negotiate payment timelines, partial payments, and default fees.
• Resolve early defaults and account collapses, presenting solutions to management.
• Track and report work-queue results using Excel and qualitative feedback.
• Identify operational issues and recommend process improvements.

Requirements

• Five years of collections experience in auto loans, commercial collections, or financial institution portfolios.
• Professional-level French and English required.
• Strong communication, listening, written communication, questioning, and probing skills.
• Excellent phone etiquette and the ability to understand customer situations.
• Self-motivation and initiative in identifying process gaps and improvement opportunities.
• Must be legally entitled to work in Canada.

Culture & Benefits

• Hybrid work arrangement with three in-office days per week.
• Equal opportunity employment and nondiscrimination in accordance with applicable laws.
• Electronic applications are accepted.