Client Service Desk Agent (Fintech)

Location: Hybrid in Bucharest, Romania

Company

hirify.global is a global payments technology company supporting businesses with secure payment solutions and services.

What you will do

• Manage customer-related service requests and P3/P4 incidents from initial follow-up through resolution.
• Track open cases, coordinate operational escalations, and ensure prompt, high-quality responses.
• Communicate solutions, maintenance announcements, and incident updates through the status page and email.
• Serve as the primary operational contact for assigned customers and collaborate with the appointed BDM.
• Prepare for and conduct customer meetings across several operational tracks.
• Lead smaller projects to improve Client Service Desk operations.

Requirements

• One or two years of experience in customer service, front or back office, preferably within a fintech or financial institution.
• Experience handling payment services; card payments experience is preferred.
• Strong attention to detail, administrative skills, and compliance with company procedures.
• Strong verbal communication skills and the ability to explain information clearly to clients.
• Understanding of Client Service Desk business processes and supporting IT systems and tools.
• Professional qualification and the ability to adapt to changing environments and processes.

Culture & Benefits

• Hybrid working policy with work-from-home options and flexible working hours.
• Private medical services and 21 vacation days per year.
• Christmas and Easter holiday gift vouchers.
• Referral bonuses for recommended hires.
• Access to the Learning platform and collaboration with colleagues in Belgium and Romania.