обновлено 7 дней назад
Customer Loyalty Member with Spanish (Banking)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Loyalty Member with Spanish (Banking): Managing operational banking services for corporate international clients, including account administration, documentation, payments, guarantees, and client correspondence with an accent on Spanish-language support, data accuracy, and regulatory compliance. Focus on investigating operational issues, processing documentary products and SWIFT confirmations, and coordinating banking activities across departments in an Agile environment.
Location: Bucharest - Dacia One, Romania; onsite
Company
Romania provides software development, data management, risk and compliance, audit, and retail operations services to ING units worldwide from its Bucharest hub.
What you will do
- Resolve operational requests and challenges for corporate international clients in coordination with other departments.
- Process account administration activities, including account opening confirmations, capital increase letters, account status changes, balance transfers, and interest postings.
- Maintain accurate client static data and documentation, verify signatures, and process corrections in banking systems.
- Process documentary products such as guarantees and amendments, including reviewing facility limits, amounts, tenors, and expiration dates.
- Investigate operational errors, payment issues, processing delays, and client account discrepancies.
- Provide payment confirmations and banking correspondence through SWIFT and participate in Agile events and local or international projects.
Requirements
- Bachelor’s degree, or completed high school with an Economic profile, supported by relevant banking operations or accounting experience and training.
- At least one year of operational banking experience, preferably in a client-facing role using phone, email, and chat.
- Training in customer service and banking operations, with knowledge of banking legislation and related regulations.
- Fluent spoken and written Spanish and solid knowledge of English.
- Proficiency in MS Office, strong communication and organization skills, and a client-oriented approach.
Culture & Benefits
- Flexible working approach and a highly collaborative environment.
- Constructive feedback and participation in Agile ways of working, including daily stand-ups and retrospectives.
- Opportunities to participate in local and international Client Services projects.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →