13 дней назад
Customer Service Team Lead Belux
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Team Lead Belux (Customer Service/Supply Chain): Leading and developing a six-person Customer Service team while ensuring operational continuity and a reliable order-to-cash process with an accent on KPI-driven service performance, process harmonization, and customer escalations. Focus on coaching the team, building cross-functional alignment, and driving digitalization and automation across customer service operations.
Location: Groot-Bijgaarden, Belgium
Company
is a food innovation company with headquarters and production sites in Belgium, focused on innovation, collaboration, and continuous improvement.
What you will do
- Lead, coach, and develop a team of six Customer Service professionals.
- Ensure operational continuity through cross-training, backup structures, workload planning, and support during peak periods.
- Harmonize Customer Service processes across customer segments and document consistent ways of working.
- Monitor KPIs including OTIF, service level, backorders, complaints, and customer satisfaction.
- Drive continuous improvement, digitalization, and automation of daily Customer Service operations.
- Handle complex customer escalations and coordinate solutions with Sales, Supply Chain, Finance, Marketing, R&D, Credit Control, and Production.
Requirements
- Bachelor’s degree or equivalent experience in customer service, customer operations, supply chain, logistics, business, or a related field.
- Approximately 10 years of relevant experience in Customer Service, Customer Operations, Supply Chain, or a related operational environment.
- Proven people management and coaching experience, including objective setting, feedback, workload management, and change leadership.
- Strong customer focus, communication, judgment, resilience, and stakeholder management skills.
- Analytical and process-oriented approach with experience using KPIs and operational data.
- Fluent Dutch and French required; English is an asset. Experience with SAP, Microsoft Office, and Excel is expected.
Culture & Benefits
- Inclusive workplace focused on diversity, equal opportunity, innovation, team spirit, and continuous improvement.
- Competitive salary package with meal vouchers worth €10 per day.
- Group, dental, and hospitalization insurance fully paid by .
- At least five training days per year and a range of health and wellbeing benefits.
- Meaningful responsibility and opportunities to take ownership of work.
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