ServiceNow Platform Administrator (ServiceNow)

Location: Remote, Canada; must reside in Canada. Availability for 24/7 support shifts, 2 weeks out of every 5, is required.

Company

IT solutions and support services are delivered across ServiceNow, Salesforce, AWS, Microsoft Azure, and Google platforms.

What you will do

• Own ServiceNow incidents, troubleshoot user issues, and meet established SLAs.
• Provide functional and technical support for the ServiceNow platform in a scheduled 24/7 rotation.
• Work on user stories, new features, platform improvements, and business-requested development.
• Execute change requests and ensure the quality, compliance, and documentation of deployments.
• Coordinate with development, architecture, business analysis, QA, change management, delivery teams, stakeholders, and clients.

Requirements

• At least 2 years of experience in ServiceNow system administration.
• Experience with ServiceNow modules including Incident, Change, and CMDB.
• Knowledge of ACL management, UI Policies, Business Rules, Catalog Items, client- and server-side JavaScript, and Flow Designer.
• Ability to diagnose complex issues and work in a critical, continuous-support environment.
• Excellent communication skills in French and English are required.
• Must reside in Canada and be willing to work scheduled 24/7 support shifts.

Nice to have

• Understanding of ITSM best practices and ITIL processes.

Culture & Benefits

• Remote work from home or from an office.
• At least 4 weeks of vacation and 5 personal days.
• Insurance coverage from the first day of work, with multiple plan options.
• Access to virtual healthcare and mental health support through Dialogue.
• Group RRSP matching of up to 2% of annual salary and professional development programs.

Hiring process

• Applications are reviewed as they are received.
• Initial recruiter interview over Teams.
• One to three interviews with the direct team, followed by the offer stage.