Senior ServiceNow Technical Lead (ITSM)

Location: Lisbon, hybrid

Company

hirify.global provides IT platform and technology services, with this role supporting ServiceNow solutions and collaboration across local and remote teams.

What you will do

• Define and maintain the technical architecture, development standards, governance, and roadmap for the ServiceNow platform.
• Lead the design, configuration, and development of ServiceNow solutions across ITSM and Service Catalog capabilities.
• Design complex workflows, integrations, automations, and platform customizations.
• Review technical designs, configurations, custom developments, upgrades, scalability, security, reliability, and upgrade readiness.
• Translate business requirements into technical solutions while collaborating with stakeholders, process owners, architects, project managers, and end users.
• Mentor ServiceNow developers and administrators, maintain technical documentation, and reduce technical debt.

Requirements

• Senior-level experience with at least 3 years in a similar ServiceNow technical leadership role.
• Bachelor’s degree in computer science or equivalent experience.
• Expertise in ServiceNow solution design, implementation, administration, platform architecture, data models, security models, and upgrade strategies.
• Strong knowledge of ITSM modules including Incident, Problem, Change, Request Management, and Service Catalog.
• Experience with Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Notifications, Catalog development, JavaScript, REST APIs, SOAP, and MID Server.
• English proficiency at B2–C1 level is required. ServiceNow CSA and CAD certifications are required.

Nice to have

• Knowledge of CMDB.
• ServiceNow CIS – ITSM certification.
• ITIL Foundation certification.
• Knowledge of Infrastructure and ITOM.

Culture & Benefits

• Hybrid work setup in Lisbon.
• Standard working hours from 09:00 to 18:00.
• Collaboration with local and remote teams, Enterprise Architects, infrastructure, integration, security, and enterprise architecture teams.
• No on-call duty is required.