Overnight Customer Service Representative (Parking Operations)

Location: Onsite in West Palm Beach, Florida, United States. Overnight shifts are 10:00 p.m.–6:30 a.m. or 11:00 p.m.–7:30 a.m.; schedules may include weekends.

Salary: $17.00 per hour

Company

hirify.global provides technology-enabled parking operations and manages parking facilities across North American cities.

What you will do

• Serve as the primary contact for monthly parking customers, transient guests, and internal stakeholders.
• Handle high-volume calls, emails, written requests, complaints, and account inquiries.
• Set up and maintain customer accounts, process sign-ups, updates, cancellations, and payment information.
• Document customer interactions and transactions accurately in CRM and other customer systems.
• Support branch, lot, account, work order, meter outage, supply order, and documentation activities.
• Meet service-level agreements while maintaining accuracy, professionalism, and data integrity.

Requirements

• High school diploma or GED equivalent.
• At least 18 years of age.
• At least one year of customer service experience in a high-volume environment is preferred.
• Strong verbal and written communication, phone etiquette, attention to detail, problem-solving, and conflict-resolution skills.
• Proficiency with Microsoft Office, CRM systems, phone platforms, and accurate data entry.
• Must be authorized to work in the United States and provide employment eligibility documentation; participation in E-Verify is required.

Culture & Benefits

• Full-time employees receive 10 paid days off and 8 paid holidays.
• Medical, dental, and vision coverage is available for employees and families.
• Company-paid basic life and short-term disability insurance.
• 401(k) plan with employer match and immediate vesting.
• Employee assistance, parental, and caregiver leave programs.
• Fast-paced contact center environment with call monitoring and quality assurance standards.

Hiring process

• Application and internal review.
• Phone screen.
• On-site interview followed by the hiring decision.