4 дня назад
Fulfillment Operations Agent
20 - 20$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Fulfillment Operations Agent (Ticket Fulfillment): Investigating and resolving ticket delivery and mobile transfer issues across multiple systems with an accent on queue management, accuracy, and time-sensitive fulfillment. Focus on troubleshooting complex delivery failures, coordinating with customer service, and ensuring buyers receive the correct tickets before events.
Location: Atlanta, Georgia, United States; based in Sandy Springs, GA. The role is in-office five days per week for the first 90 days, then three days per week in-office. The schedule is Friday–Tuesday, 12:30 PM–9:00 PM, with regular weekend and holiday availability required. Initial training runs Monday–Friday, 9:00 AM–5:30 PM for approximately two weeks.
Salary: $20–$20 USD gross base pay.
Company
operates a global marketplace for buying and selling tickets to live events.
What you will do
- Investigate and troubleshoot ticket delivery and mobile transfer issues across multiple systems.
- Identify fulfillment failures and resolve issues so buyers receive the correct tickets before events.
- Manage queue-based workflows and prioritize time-sensitive cases while maintaining accuracy.
- Process mobile transfers through external platforms including Ticketmaster, AXS, SeatGeek, and Live Nation.
- Recognize recurring issues, provide process feedback, and use reporting tools including Hex.
- Collaborate with Customer Service and internal teams, communicating with customers by email and occasional phone calls.
Requirements
- High school diploma or equivalent required.
- Experience troubleshooting issues, investigating cases, or working across multiple systems in operations, technical support, marketplaces, e-commerce, or similar environments is preferred.
- Ability to manage multiple priorities and time-sensitive queue work.
- Comfort learning new technology, systems, and processes quickly.
- Proficiency with Microsoft Office, particularly Excel.
- Ability to handle confidential information and adapt to changing priorities.
Nice to have
- Experience with ticketing or mobile transfer platforms.
Culture & Benefits
- Fast-paced, event-driven environment focused on customer experience and operational accuracy.
- Paid time off and paid parental leave.
- Comprehensive health, vision, and dental insurance.
- 401(k) plan.
- Growth opportunities and a broad compensation and benefits package.
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