Branch Manager (Retail Banking)

Location: Philadelphia, United States; onsite branch role with availability to work evenings and weekends

Base pay: $60,000–$102,500 per year

Company

Financial services organization focused on customer-centric banking and technology-driven transformation.

What you will do

• Direct branch performance, daily operations, sales targets, customer satisfaction, and operational efficiency.
• Develop sales strategies, manage prospect and customer pipelines, and grow revenue and market share.
• Lead, coach, hire, retain, and develop branch colleagues across job families.
• Build customer relationships through consultative conversations and promote digital banking tools and self-service options.
• Analyze performance data, manage escalated customer issues, and improve operational outcomes.
• Ensure compliance with company policies, banking regulations, risk management, and loss-prevention requirements.

Requirements

• High school diploma or GED required; a related bachelor’s degree or equivalent experience is preferred.
• At least 3 years of successful retail bank sales management or related banking operations experience, or 5 years of retail sales management experience.
• At least 3 years of experience selling products or services in an incentive-based environment.
• Demonstrated leadership, coaching, relationship-building, customer service, communication, problem-solving, and data-driven decision-making skills.
• Knowledge of company policies, compliance regulations, risk management, and loss prevention.
• Must be legally authorized to work full-time in the United States without employer sponsorship.

Nice to have

• Established work history or equivalent experience, training, military service, or education.
• Experience with Microsoft Office products.

Culture & Benefits

• Customer-centric environment focused on innovation, continuous improvement, and employee engagement.
• Competitive rewards package and benefits supporting employees, families, and long-term well-being.
• Inclusive and accessible workplace with equal employment opportunities.
• Proactive risk culture with accountability at every professional level.