Client Services Coordinator

Location: La Vergne, Tennessee, USA; onsite role

Salary: $18.35–$22.20 per hour

Company

hirify.global provides technology-enabled publishing services, including book printing, digital content, distribution, print-on-demand, and digital learning solutions.

What you will do

• Serve as the primary point of contact for publisher customers.
• Answer questions and resolve issues through phone, email, and chat.
• Coordinate customer requests with sales, premedia, operations, and other internal teams.
• Maintain accurate records and provide timely updates on open requests.
• Advise customers on Ingram services and support sales growth through upselling.
• Provide customer service guidance to third-party agents and participate in recurring virtual customer meetings.

Requirements

• High school diploma or GED.
• At least one year of customer or client service experience.
• Strong critical-thinking and problem-solving skills.
• Ability to manage customer communications and coordinate with teams across the US, UK, and Australia.

Nice to have

• Bachelor’s degree.
• Additional customer-facing experience.
• Knowledge of customer success practices, metadata optimization, or file creation compliance.

Culture & Benefits

• Medical, prescription drug, HSA, vision, dental, and health care FSA benefits from the first day of employment.
• Vacation, sick leave, personal days, 401(k) match, life insurance, and employee assistance programs.
• Onsite gym, basketball court, game room, casual dress code, and wellness program.
• Tuition reimbursement and opportunities to support community nonprofits.