Operations Analyst (AI)

Location: Argentina; 100% remote. Candidates must have current legal authorization to work in Argentina. Visa or work permit sponsorship is not available.

Company

AI-first cloud services company and AWS Premier Tier Services Partner helping organizations modernize technology, build intelligent products, and bring AI solutions into production.

What you will do

• Manage operational activities across demand, workforce, capacity, staffing, delivery risks, and business priorities.
• Analyze utilization, availability, pipeline, bench, skills, forecasts, and delivery requirements to identify risks and recommend actions.
• Manage staffing and resource-allocation workflows from demand identification through assignment.
• Partner with Delivery, Sales, Talent, and Finance to develop workforce plans and staffing, capacity, and hiring recommendations.
• Escalate capacity constraints, staffing conflicts, skills gaps, forecast variance, and other operational exceptions.
• Improve workflows, governance, data integrity, and decision-making through AI, automation, analytics, and operational systems.

Requirements

• Bachelor’s degree in Business Administration, Operations, Finance, or a related field, or equivalent relevant experience.
• 3–5 years of experience in operations, resource management, workforce planning, staffing, or capacity planning within consulting or professional services.
• Strong critical-thinking, problem-solving, analytical, communication, and business judgment skills.
• Experience interpreting utilization, capacity, availability, demand, pipeline, forecasting, and other operational metrics.
• Ability to work independently in ambiguity, take ownership, and drive issues through resolution.
• Experience with professional services and resource management systems such as Certinia PSA and Salesforce.

Nice to have

• Familiarity with AWS, cloud consulting, or technology professional services.
• Experience with Power BI or other business intelligence and visualization tools.
• Exposure to GenAI and automation tools for operational workflows and decision-making.
• Advanced proficiency with Google Sheets and/or Microsoft Excel.

Culture & Benefits

• 100% remote work with a worldwide team.
• Pay in USD.
• Generous holidays, flexible PTO, and competitive phantom equity.
• Paid exams and certifications, professional development planning, and an annual learning and development stipend.
• Peer bonus awards, a laptop and work tools, and an equipment and office stipend.
• Inclusive workplace with transparent and fair hiring practices.