Process Analyst (AI)

Location: Remote, USA

Salary: $91,000–$101,100 base salary per year, plus bonus and benefits.

Company

A SaaS company focused on business process management, project management, and strategic initiatives.

What you will do

• Partner with senior leaders and cross-functional stakeholders to analyze systems and operational procedures.
• Identify opportunities to improve business performance through process redesign, AI, and automation.
• Lead discovery interviews, workshops, and stakeholder walkthroughs to define current-state processes and future-state goals.
• Conduct gap and impact analyses, document business requirements, and create structured process maps.
• Coordinate cross-functional project teams, facilitate User Acceptance Testing, and maintain stakeholder alignment during implementation.
• Act as a process subject matter expert and contribute to the continuous improvement methodology.

Requirements

• Experience leading process analysis and improvement initiatives in a fast-paced, cross-functional environment.
• Strong facilitation, communication, relationship-building, organizational, project management, and problem-solving skills.
• Experience designing and documenting process maps, workflows, and business requirements.
• Experience using AI to streamline business processes.
• Experience with Salesforce, Gainsight, Service Cloud, and Kantata.
• Experience in the SaaS industry, particularly in business process management, project management, or strategic initiatives.

Nice to have

• Experience with MS Copilot, Miro, or Claude.
• Current knowledge of process improvement trends, methodologies, and best practices.

Culture & Benefits

• Full-time remote workplace.
• Base salary is supplemented by a bonus and benefits.
• Compensation is determined by job-related skills, knowledge, experience, and work location.