Senior Sales Operations Analyst (SaaS)

Location: New York City, Austin, or US Remote with EST timezone alignment; hybrid work

Company

Synthesia develops an AI video platform for business and enterprise skill development.

What you will do

• Build and maintain dashboards covering pipeline, forecasts, quota attainment, and funnel conversion.
• Prepare and validate data for weekly, monthly, and quarterly sales forecast calls.
• Improve territory planning, lead routing, deal desk operations, and quote-to-cash workflows.
• Model commission plans, calculate payouts, and support quota-setting analysis with Finance.
• Partner with Sales, Marketing, Customer Success, RevOps, and Finance on go-to-market efficiency initiatives.
• Identify process breakdowns and data issues, then drive corrective actions.

Requirements

• 3–5+ years of experience in Sales Operations, Revenue Operations, or a Business Analyst role.
• Strong hands-on Salesforce experience; admin-level configuration experience is a plus.
• Advanced Excel and Google Sheets skills.
• Experience building reporting and forecasting models used by sales leadership.
• Ability to work cross-functionally with Sales, Finance, and Marketing stakeholders.
• Strong analytical, process-improvement, communication, and presentation skills.

Nice to have

• SaaS experience.
• Experience with SQL or BI tools such as Tableau, Looker, or Omni.

Culture & Benefits

• Full-time role within the Commercial department.
• Work with an international organization headquartered in London with offices and teams across Europe and the US.
• Collaborate directly with Sales, Finance, Marketing, Customer Success, and RevOps.