Operations Analyst (AI)

Location: Remote from Mexico; current legal authorization to work in Mexico is required

Company

AI-first cloud services company helping organizations modernize technology, build intelligent products, and move AI into production through AWS, cloud, data, DevOps, security, and managed services.

What you will do

• Manage operational activities across demand, workforce, capacity, staffing, delivery risks, and business priorities.
• Analyze demand, skills, utilization, availability, pipeline, bench, forecasting, and delivery requirements to identify risks and recommend actions.
• Manage staffing and resource-allocation workflows from demand identification through assignment while balancing customer needs, skills alignment, utilization, and enterprise capacity.
• Partner with Delivery, Sales, Talent, Finance, and other stakeholders to develop workforce plans and data-driven staffing, capacity, and hiring recommendations.
• Identify and escalate capacity constraints, staffing conflicts, skills gaps, forecast variance, and other operational exceptions with recommended actions.
• Use AI, automation, analytics, and operational systems to improve data quality, reduce manual work, and strengthen operational decision-making.

Requirements

• Bachelor’s degree in Business Administration, Operations, Finance, or a related field, or equivalent relevant experience.
• 3–5 years of experience in operations, resource management, workforce planning, staffing, or capacity planning within consulting or professional services.
• Strong critical-thinking, problem-solving, analytical, business judgment, and communication skills.
• Ability to work independently in ambiguity, connect information across functions, and turn data into clear recommendations.
• Experience with professional services and resource management systems such as Certinia PSA and Salesforce, with the ability to learn new tools quickly.
• Current legal authorization to work in Mexico is required; visa or work permit sponsorship is not available.

Nice to have

• Familiarity with AWS, cloud consulting, or technology professional services.
• Experience with Power BI or similar business intelligence and visualization tools.
• Exposure to GenAI and automation tools for operational workflows and decision-making.
• Advanced proficiency with Google Sheets and/or Microsoft Excel.

Culture & Benefits

• 100% remote work with a worldwide team.
• Medical insurance for the employee and eligible dependents.
• Generous holidays and flexible paid time off.
• Competitive phantom equity and peer bonus awards.
• Paid exams and certifications, professional development planning, and an annual learning and development stipend.
• Company-provided laptop, tools, equipment, and office stipend.