Senior Director, Capacity Planning, Workforce Operations & Analytics (AI Healthcare)

Location: Remote, USA

Base salary: $202,400–$253,000, $222,640–$278,300, or $232,760–$290,950 depending on geographic zone, plus annual cash bonus and equity.

Company

hirify.global delivers virtual-first chronic-care programs through human-led care teams, connected devices, and AI-enabled technology.

What you will do

• Set the 1–3 year strategy and operating roadmap for capacity planning, workforce operations, licensing and credential management, and care team analytics.
• Design forecasting cadences, scheduling and intraday management practices, business reviews, data marts, dashboards, and operating standards.
• Lead capacity planning and staffing models across health coaching, specialist care, behavioral health, physical therapy, member support, member navigation, and supply chain functions.
• Oversee licensing and credential-management systems and embed credential status into state-level capacity and staffing decisions.
• Lead the care team analytics function and its AI transformation, including predictive demand and supply models, gross-margin impact modeling, and AI-enabled decision tools.
• Partner with senior leaders and cross-functional teams to improve cost of revenue, staffing efficiency, forecasting accuracy, and operational risk management.

Requirements

• Approximately 15+ years of progressive leadership experience in healthcare operations, care delivery operations, workforce management, or analytics; equivalent pathways include 12+ years with a master’s degree or 10+ years with a PhD.
• Significant leadership experience at Director level or equivalent.
• Deep experience in capacity planning, workforce staffing operations, and care team analytics, with measurable improvements in cost of revenue, gross margin, or cost-to-serve.
• Experience leading AI-enabled or highly automated operations or analytics functions in healthcare, digital health, or another regulated domain.
• Strong financial and analytical skills, including capacity modeling, credential-related risk assessment, and ROI tracking.
• Ability to influence executives and lead major cross-functional organizational change.

Nice to have

• Leadership experience in digital health or care delivery operations.
• Experience deploying predictive models, AI agents, or copilots into operational workflows.
• Advanced degree such as MBA, MHA, MPH, or a related field.

Culture & Benefits

• Remote-first work-from-home culture.
• Flexible time off and generous parental leave.
• Health, dental, and vision insurance with above-market employer contributions.
• 401(k) retirement savings plan, lifestyle spending account, and mental health support solutions.
• Equity grants and employee stock purchasing plan.
• Culture centered on trust, context, bold action, results, collaboration, and improving healthcare.