Business Travel Consultant

Location: Hybrid role based within commuting distance of the Birmingham hub, with in-person work three days a week plus training and special events. The schedule is split between 9:00am–2:30pm and 5:30pm–8:30pm. Up to 20 Work from Anywhere days are available per year.

Company

hirify.global is a travel and spend management platform that automates business travel bookings, expenses, invoice processing, and related workflows for more than 12,000 companies.

What you will do

• Handle business travel bookings, amendments, cancellations, and ticket reissues.
• Arrange European and domestic flights, car rentals, and hotels.
• Manage client enquiries through live chat, phone, and email.
• Work autonomously on client requests and maintain GDS queues.
• Build client relationships throughout the travel lifecycle.
• Mentor junior team members and quality-check their work.

Requirements

• Expert knowledge of Galileo or Amadeus GDS systems, including ticket reissuing.
• Strong knowledge of air fares and ticketing.
• Previous experience as a business travel consultant.
• Fluent English, written and spoken, is required.
• Strong organisation, pressure management, telephone, and client-facing skills.
• Ability to work the required split-shift routine and attend the Birmingham hub.

Nice to have

• Proactive problem-solving approach.
• Flexibility to support team needs across both shift blocks.
• Positive attitude toward colleagues, suppliers, and customers.

Culture & Benefits

• 25 days of annual leave plus bank holidays.
• Private medical cover, voluntary dental insurance, discounted gym memberships, pension, life insurance, and income protection.
• Paid parental leave, volunteering time, wellbeing support, and access to discounts and rewards.
• Relocation support to one of the company hubs.
• Four-week paid sabbatical after five years and equity ownership opportunities.
• AI-enabled tools are used across daily work to support research, customer interactions, and prioritisation.

Hiring process

• Online GDS test.
• Talent Acquisition interview followed by team lead and team manager interviews.
• Final interview.