Junior Customer Support Specialist (SaaS)

Location: Chester, United Kingdom; hybrid working

Company

hirify.global develops SaaS reservation and hospitality management software for holiday parks, campsites, hotels, and other accommodation providers across Europe.

What you will do

• Support customers through chat, email, and phone.
• Investigate customer questions, resolve issues, and advise users on effective platform use.
• Deliver customer training sessions, webinars, and knowledge-sharing activities.
• Create and improve educational content, support materials, and documentation.
• Escalate technical issues and collaborate with Product and Development teams.
• Gather customer feedback and contribute to improving support processes and customer experience.

Requirements

• Experience in hospitality, travel, reservations, customer service, or another customer-facing environment.
• Strong communication skills, empathy, and a genuine desire to help customers.
• Confidence using digital systems and willingness to learn new software.
• Practical, solution-oriented, proactive, and organised approach.
• Ability to manage multiple customer questions and collaborate across teams.
• Availability for hybrid work in Chester, United Kingdom.

Nice to have

• Experience with reservation systems, property management systems, or booking platforms.

Culture & Benefits

• Structured onboarding with a dedicated buddy and extensive training.
• Access to a Learning Management System, internal training, and ongoing development opportunities.
• 25 days of annual leave plus 8 Bank Holidays.
• Annual salary reviews and opportunities for career growth.
• Opportunity to contribute to a growing international SaaS company.

Hiring process

• Application review with a response within five working days.
• First interview with the team.
• Second interview focused on experience, skills, and approach to customer support, followed by an offer where appropriate.