Travel GDS Support (Travel)

Location: Metro Manila, Manila, NCR, Philippines

Company

hirify.global, part of Capgemini, provides intelligent operations and transformation services using domain expertise, AI-powered platforms, and analytics across multiple industries.

What you will do

• Manage corporate travel operations to achieve KPI, SLA, and quality targets.
• Lead, coach, and develop travel teams handling complex itineraries.
• Oversee GDS operations and provide subject-matter-expert support for ticketing.
• Monitor performance, ensure policy compliance, and drive process improvements.
• Handle escalations and coordinate with clients and operational stakeholders.
• Support the Group Manager and lead operations when required.

Requirements

• Direct team management experience: 2+ years for Assistant Manager or 3–5 years for Deputy Manager.
• Experience managing travel accounts, preferably corporate travel accounts.
• At least 2 years of hands-on experience with Amadeus and/or Sabre GDS; 3+ years preferred for the Deputy Manager level.
• Experience supervising teams, conducting administrative functions, and managing L2 complex-itinerary resources.
• Flexible availability for a 24/7 work environment.
• Fluent spoken and written English, with confidence leading conference calls and strong analytical and conflict-management skills.

Culture & Benefits

• Structured career path with internal progression opportunities.
• Skills training and development opportunities.
• Safe work environment.
• Free HMO coverage from day one, including domestic partners.
• Paid leave.