Regional Operations Director (AI Operations)

Location: London, United Kingdom; three days a week from the London offices

Company

hirify.global designs, builds, and runs bespoke in-house agencies and marketing ecosystems for more than 300 clients across 40+ countries as part of The Brandtech Group.

What you will do

• Lead the EMEA Regional Operations function, setting priorities, accountabilities, governance rhythms, and ways of working.
• Own client delivery operations, including mobilisation, operating cadence, issue resolution, escalation management, and delivery controls.
• Embed the global operating model across EMEA and translate enterprise standards into practical market-specific execution.
• Manage demand, supply, utilisation, resource mix, capacity gaps, workforce planning, and deployment across regional and offshore operations.
• Oversee business enablement processes such as onboarding, timesheeting, billing readiness, compliance, interagency set-ups, and headcount approvals.
• Improve commercial performance by managing cost-to-serve, scope leakage, rework, regional budgets, margins, and AI-enabled operational efficiency.

Requirements

• Senior operations leadership experience in advertising, consulting, creative production, media agencies, or professional services.
• Deep knowledge of agency operating models, client delivery, workflow, resource planning, utilisation, scopes of work, billing, compliance, and margin management.
• Experience leading regional or multi-market operations teams in a fast-paced, people-led environment.
• Strong commercial acumen and experience managing operational levers that affect profitability and budget performance.
• Experience with capacity management, KPI reporting, governance, process discipline, cross-functional collaboration, and people leadership.
• Ability to combine strategic direction with hands-on operational problem-solving and evaluate AI outputs with rigorous human oversight.

Nice to have

• Experience in a global matrix organisation with regional, global, and offshore delivery models.
• Background in an in-house or embedded agency, creative production, or complex marketing ecosystem.
• Experience with client mobilisation, implementation, transitions, operating model design, RFPs, commercial modelling, or solution design.
• Exposure to automation, AI-enabled operations, workflow optimisation, digital transformation, AI governance, or AI-assisted workflows.

Culture & Benefits

• Values include ambition, imagination, inspiration, continuous learning, results focus, inclusion, and anti-racism.
• Inclusive working environment with equal opportunity and support for individual differences.
• Environmental sustainability goals and science-based emissions reduction targets embedded across departments and project lifecycles.