Staff Technical Program Manager, Operations (AI)

Location: London office or distributed working within the UK, with ad hoc meetings in London. Relocation to the UK is supported.

Salary: Competitive base salary dependent on experience, plus equity, stock options, and benefits.

Company

A UK fintech building personal and business banking products, savings, investments, pensions, credit products, and customer-support services.

What you will do

• Lead complex, company-wide technology programmes across customer operations, products, platforms, and multiple markets.
• Develop programme roadmaps, milestones, priorities, dependencies, sequencing, and critical paths.
• Coordinate frontline operations, product and engineering teams, risk and compliance partners, subject-matter experts, and senior leaders.
• Drive decisions, remove blockers, manage delivery risks, and connect technical execution to operational outcomes.
• Lead organisational change and support adoption of new operating models and ways of working.
• Help redesign customer operations through intelligent automation, human expertise, and technology.

Requirements

• 5+ years of experience managing complex technology programmes or products from inception to launch.
• Strong communication skills for technical and non-technical audiences.
• Experience influencing senior stakeholders and cross-functional teams without direct authority.
• Ability to identify and mitigate delivery risks, propose technical solutions, and understand how products and platforms deliver user value.
• Experience driving organisation-wide change and supporting adoption.
• Ability to work within the UK and attend occasional meetings in London.

Culture & Benefits

• Flexible working hours with distributed working within the UK.
• Visa sponsorship is available.
• Relocation support to the UK.
• Annual learning budget of £1,000 for books, courses, and conferences.
• Equity, stock options, and additional benefits.
• Inclusive workplace focused on diversity and equal opportunities.

Hiring process

• 30-minute recruiter call.
• 45-minute initial call with an engineering leader focused on programme execution and technical leadership.
• Loop stage with three 60-minute interviews over one or two days.
• The average process takes around three to four weeks and can be arranged around candidate availability.