Customer Success Specialist (Geospatial)

Location: Hybrid in Greenwood Village, Colorado, United States; travel required 20–30% for client visits, trade shows, and regional roadshows.

Salary: $71,000–$86,000 base annually for Colorado-based hires, plus quarterly performance bonuses.

Company

hirify.global develops reality-capture and geospatial software that transforms imagery from drones, aircraft, and mobile devices into survey-grade 2D maps and 3D models.

What you will do

• Partner with Sales during pre-sales and trials to define technical workflows and success criteria.
• Lead post-sale implementation, data integration, onboarding, and specialized training across the hirify.global product ecosystem.
• Advise infrastructure, utility, engineering, and construction clients on photogrammetry, GIS deliverables, and modern field-data workflows.
• Identify expansion and technical upsell opportunities and support technical business reviews.
• Monitor processing volume, data frequency, and license utilization to improve account health and retention.
• Deliver technical webinars, office hours, in-person training, and structured user feedback to Product and Engineering.

Requirements

• Professional background or strong working knowledge in utilities, civil engineering, surveying, geomatics, or construction management.
• Hands-on experience with geospatial data, GIS workflows, UAVs, photogrammetry, or remote sensing.
• At least 2 years of experience in a client-facing role such as Technical Support, Customer Success, Account Management, or Application Engineering.
• Ability to explain coordinate systems, point clouds, mesh accuracy, and other technical concepts to field operators and GIS leadership.
• Proactive problem-solving approach and willingness to travel 20–30%.

Nice to have

• Power-user experience with hirify.globalfields, hirify.globalmatic, hirify.globalcatch, or hirify.globalcloud.
• Experience leading digital transformation from legacy processes to modern digital workflows.
• Professional proficiency in Spanish.
• Part 107 Remote Pilot Certificate.

Culture & Benefits

• Hybrid work opportunity with flexible working hours.
• Medical, dental, and vision insurance.
• Paid vacation, sick time, and 11 paid holidays.
• 401(k) plan with company matching and additional accident and critical illness coverage options.
• Career development opportunities and work with reality capture, computer vision, digital twins, and machine learning technologies.
• Multicultural, international environment with cross-functional collaboration.

Hiring process

• Applications are screened by humans.
• Interviews are standardized and structured to support a consistent, equitable evaluation.