Customer Success Manager (Construction Tech)

Location: In-office roles in Lake Oswego, OR; Westminster, CO; Portland, OR; or Alpharetta, GA. Travel requirement: 10%.

Salary: $69,000–$95,100 per year. Commission eligible; not bonus eligible.

Company

hirify.global is a global technology company developing digital solutions for construction, geospatial, transportation, and other essential industries.

What you will do

• Manage a portfolio of SaaS customers independently to improve adoption and retention.
• Develop and execute customer success plans aligned with customer business objectives.
• Use data and AI-driven insights to identify customer risks and opportunities.
• Lead business reviews focused on value realization and customer health.
• Partner cross-functionally to deliver measurable customer outcomes.

Requirements

• 4–6 years of experience in Customer Success or Account Management within a SaaS environment.
• Strong understanding of customer lifecycle management and value realization.
• Experience using data and AI-enabled tools to drive customer outcomes.
• Ability to manage accounts independently and deliver consistent results.
• Ability to work in an office in one of the listed US locations.

Nice to have

• Experience with Gainsight or Salesforce.
• Advanced analytics or AI capabilities.
• Experience in the AECO industry.

Culture & Benefits

• Collaborative and supportive work environment focused on real-world impact.
• Medical, dental, vision, life, and disability benefits.
• Paid time off, retirement plans, and paid parental leave.
• Health, dependent-care, and commuter tax savings plans.
• Employee Stock Purchase Plan.
• Values centered on belonging, innovation, growth, ownership, and inclusion.

Hiring process

• Submit an online application through the company careers site.
• Applications are accepted on an ongoing basis until the position is filled.