Customer Success Manager (Construction Tech)

Location: In-office roles in Westminster, Colorado; Portland, Oregon; Alpharetta, Georgia; or Lake Oswego, Oregon, United States. Travel requirement: 10%.

Salary: $69,000–$95,100 per year. Commission eligible; not bonus eligible.

Company

hirify.global is a global technology company providing digital solutions for construction, geospatial, transportation, and other essential industries.

What you will do

• Independently manage a portfolio of customers to improve adoption and retention.
• Develop and execute customer success plans aligned with business objectives.
• Use data and AI-driven insights to identify customer risks and opportunities.
• Lead business reviews focused on value realization and customer health.
• Partner cross-functionally to drive customer outcomes.

Requirements

• 4–6 years of Customer Success or Account Management experience in a SaaS environment.
• Strong understanding of customer lifecycle management and value realization.
• Experience using data and AI-enabled tools to drive customer outcomes.
• Ability to manage accounts independently and deliver consistent results.
• Ability to work in the office at one of the listed US locations.

Nice to have

• Experience with Gainsight and Salesforce.
• Experience with advanced analytics or AI capabilities.
• AECO industry experience.

Culture & Benefits

• Collaborative and supportive workplace focused on belonging and inclusion.
• Purpose-driven work supporting safer, faster, and more sustainable operations.
• Medical, dental, vision, life, and disability benefits.
• Time off, retirement plans, paid parental leave, and employee stock purchase plan.
• Health, dependent care, and commuter tax savings plans may be available.

Hiring process

• Submit an online application; applications are accepted until the position is filled.