Technical Support Enablement Manager

Location: Raleigh-Durham, North Carolina, United States

Company

hirify.global develops data storage technology and related products for technical customer environments.

What you will do

• Design, deliver, and scale technical training for Customer Success Managers, Customer Success Engineers, and Professional Services Engineers.
• Create onboarding content covering product knowledge, new product introductions, issue identification, troubleshooting, and customer engagement.
• Facilitate live training sessions, webinars, and workshops with subject matter experts.
• Maintain learning materials, playbooks, certifications, and LMS records as products and processes evolve.
• Partner with Customer Success leadership and cross-functional teams to identify skill gaps and prioritize enablement initiatives.
• Establish training KPIs, analyze performance data, and improve initiatives based on measurable outcomes.

Requirements

• Experience designing and delivering training for technical teams, with strong facilitation, presentation, written communication, and instructional design skills.
• Familiarity with LMS platforms, adult learning principles, and training evaluation methods.
• Background in Customer Success, Professional Services, or Technical Support.
• Experience with technical support procedures, virtualization and containerization technologies including VMware and Docker, and advanced networking and switch troubleshooting.
• Knowledge of SAN, NAS, DAS, and cloud storage, plus hands-on lab and hardware management experience.
• Willingness to travel up to 30%.

Nice to have

• Previous experience as an Escalation Engineer.

Culture & Benefits

• Cross-functional collaboration with Customer Success, Enablement, Product Management, R&D, and subject matter experts.
• Opportunity to build scalable training programs and influence customer adoption, retention, and satisfaction.
• Work includes both virtual and in-person training delivery.