Lead Career Navigator

Location: Chicago, Illinois, USA; office-based at Daley AJC or Olive Harvey AJC, with occasional travel to other locations.

Salary: USD 52,000–56,160 per year

Company

hirify.global provides workforce training, consulting, management, and administrative services for job seekers, employers, and public-sector workforce programs.

What you will do

• Manage workforce development programs to meet or exceed defined goals and maintain knowledge of applicable federal, state, and local requirements.
• Communicate policies and procedures, provide technical assistance, and support center staff performance and service quality.
• Analyze workforce activities and program data, identify trends, and recommend operational improvements.
• Conduct quality reviews, prepare monitoring reports, and ensure corrective actions are completed within required timeframes.
• Develop and deliver program-specific training for new and existing staff.
• Collaborate with community leadership and operations management to resolve programmatic issues and maintain operating standards.

Requirements

• Bachelor’s degree in Human Services, Business, Education, Human Resources, or an equivalent qualification.
• At least five years of experience with the Workforce Investment Opportunity Act preferred, including at least three years in a supervisory capacity.
• Knowledge of WIOA legislation, regulations, customer service practices, and performance management.
• Project management, organizational, personnel, problem-solving, data analysis, communication, and technical skills.
• Ability to meet deadlines, work independently, coach staff, and support continuous improvement.
• Ability to work in an office environment in Chicago, with occasional travel to other locations.

Culture & Benefits

• Health, life, dental, and disability insurance.
• Paid time off and paid holidays.
• 401(k) and flexible spending account.
• Tuition assistance.
• Customer-focused environment centered on workforce development and community outcomes.