Account Manager (Legal Services)

Location: Hybrid in Columbus, OH, United States; Monday–Friday, 8:30 a.m.–5:30 p.m.

Salary: $78,700–$125,900 per year, with possible bonus, commission, or incentive compensation.

Company

hirify.global provides marketing, packaging, print, supply chain, creative execution, and business process consulting services across 28 countries.

What you will do

• Oversee contracted legal and document-processing operations to meet client, service-level, quality, and employee requirements.
• Lead the full employee lifecycle for direct and indirect reports, including hiring, onboarding, training, performance management, development, succession planning, and offboarding.
• Establish standard operating procedures, manage workflow and staffing volumes, and drive continuous improvement.
• Use the Engage system and its data for client reporting, workflow management, quality control, and performance management.
• Manage P&L reviews, labor allocations, overtime, invoices, budgets, and contractual financial requirements.
• Build client relationships, present monthly Client Service Reviews, resolve issues, and identify account growth opportunities.

Requirements

• Bachelor’s degree or equivalent experience.
• More than 5 years of experience and a proven record leading people in a customer-service-intensive environment.
• Experience managing complex or multi-service client solutions and improving client, service, or contract performance.
• At least 2 years of financial management experience, including understanding decisions that affect P&L.
• At least 2 years of people management experience across onboarding, development, performance management, and offboarding.
• Intermediate to expert Microsoft Office skills, strong organization, attention to detail, and the ability to handle confidential information.

Culture & Benefits

• Medical, dental, and vision coverage.
• Paid time off, disability insurance, life insurance, and parental leave.
• 401(k) with company match.
• Adoption assistance, tuition assistance, and employer or partner discounts.
• Pre-employment background and drug screening is required.