Director, Account Management (SaaS)

Location: Hybrid, with offices in Fort Lauderdale, Florida; Holmdel, New Jersey; and Verona, Italy

Base salary: $140,000 USD per year

Company

hirify.global provides software for autism and IDD care, Applied Behavior Analysis, multidisciplinary therapy, and special education.

What you will do

• Own renewal and expansion performance, Net Revenue Retention, and churn-risk mitigation across an ABA provider customer portfolio.
• Lead and develop 8–10 Account Managers through structured coaching, weekly 1:1s, and quota accountability.
• Oversee renewal pipelines, cross-sell opportunities, forecasting accuracy, CRM discipline, and monthly portfolio risk reviews.
• Guide account planning and executive engagements for high-value providers, including QBRs and cross-product adoption.
• Partner with Customer Success, Sales, and Product on customer health, post-sale transitions, feedback, and systemic risks.

Requirements

• 7–10+ years of SaaS revenue experience.
• 3–5+ years leading account management, renewals, or post-sale teams.
• Experience managing recurring revenue portfolios of $50M or more.
• Strong forecasting discipline and revenue inspection experience.
• Demonstrated coaching and talent development capabilities.
• Proficiency with Salesforce and revenue enablement tools.

Culture & Benefits

• Hybrid work environment with collaborative offices in the United States and Italy.
• Health benefits, paid time off, 401(k) matching, and paid parental leave for full-time employees.
• Career development support and wellness programs.
• Opportunities to participate in community engagement through CR Cares.
• Backed by Roper Technologies and operating in a growth and innovation phase.