Bilingual PMO Support Specialist (English/Spanish)

Location: Flexible hybrid working from Helsinki, London, or Atlanta

Company

Global provider of supply chain and retail planning software used for demand forecasting, replenishment, space planning, pricing, and promotions.

What you will do

• Set up, configure, and maintain Jira, OpenAir, and Smartsheet project infrastructure throughout the customer project lifecycle.
• Manage customer organizations, user access, SLAs, automation rules, resource assignments, project hierarchies, and hour transfers.
• Support project kick-off, go-live closure, service handovers, project transitions, templates, and partner project manager access.
• Provide first-line support through the global PMO channel and resolve tooling and system requests from project managers and delivery leaders.
• Coordinate with Accounts Receivable, BI, RELEX Support, and Partner Success on multi-system issues and customer changes.
• Identify automation opportunities, maintain documentation and knowledge-base content, and improve PMO processes and reporting workflows.

Requirements

• Professional fluency in English and Spanish, spoken and written, is required.
• 2+ years of experience in systems administration, PMO support, project coordination, or operations.
• Strong proficiency with Jira, including project configuration, service desks, automation rules, and user or organization management.
• Ability to maintain data integrity across multiple systems and handle high-volume, process-driven work with strong attention to detail.
• Clear written communication, a responsive service mindset, and the ability to adapt to changing systems and processes.

Nice to have

• Experience with OpenAir or similar PSA and time-tracking platforms.
• Experience with Claude, ChatGPT, or similar AI tools.
• Familiarity with Smartsheet, Jira Service Management, advanced workflows, or Jira automation.
• Experience in global SaaS or professional services environments, especially supporting LATAM or Iberian markets.
• Additional language skills and experience with process mapping or administrative workflow automation.

Culture & Benefits

• Collaborative international environment focused on operational excellence and delivery quality.
• High-impact bilingual role connecting global PMO processes with Spanish-speaking regional teams.
• Active investment in automation and tooling modernization.
• Competitive compensation, benefits, and professional development opportunities.
• Inclusive workplace committed to diversity, equity, and belonging.