Implementation Associate (SaaS)

Location: Boston, Massachusetts, United States; hybrid with 3 days per week in the office and approximately 20% travel

Company

hirify.global is a mobile-first employee experience SaaS platform that helps distributed organizations improve communication, engagement, and access to workplace information.

What you will do

• Support hirify.global implementations for large enterprise customers under the guidance of implementation managers.
• Lead delivery for a portfolio of smaller customer implementations across the full project lifecycle.
• Deliver demos, presentations, workshops, webinars, meetings, and customer training.
• Coordinate enterprise projects by scheduling meetings, recording decisions, tracking actions and deadlines, and following up with stakeholders.
• Manage task lists, issue logs, project trackers, implementation plans, customer communications, and status reports using tools such as Asana, JIRA, Google Sheets, and Excel.
• Collaborate with Sales, Customer Success, and Product while improving implementation processes through AI automation, documentation, and lessons learned.

Requirements

• Degree or equivalent experience in business, psychology, computer science, communications, or a related field.
• Exposure to software implementations or experience managing digital systems in a large organization.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
• Strong written and verbal communication skills with customers and internal teams.
• Comfort with technology, AI, Excel, Google Workspace, project management tools, or CRM platforms.
• Professional fluency in English and Spanish is strongly preferred for training and communications with Spanish-speaking teams.

Culture & Benefits

• Purpose-driven startup environment focused on improving communication and employee engagement.
• Competitive salary and generous equity allocation.
• 20 days of leave plus public holidays and additional time off between Christmas and New Year.
• 401(k) plan, private medical, dental, and vision insurance, and enhanced parental leave.
• Supportive environment with opportunities to grow, learn, and solve varied challenges.
• Social events including lunches, breakfasts, and evenings out.