Senior Customer Experience Manager (Healthtech)

Location: On-site in Seattle, Washington; Santa Barbara, California; or Kansas City, Missouri. Candidates must currently be based in or willing to relocate to one of these U.S. locations. Los Angeles or Denver may also be considered.

Company

hirify.global provides agentic healthcare communication solutions that support patient access, scheduling, referrals, post-visit care, and other provider workflows.

What you will do

• Own the end-to-end relationship for approximately 50–60 FQHC and CHC accounts, from pre-close introduction through implementation, adoption, renewal, and expansion.
• Run implementation plans, timelines, dependencies, and post-implementation delivery across a high-volume customer portfolio.
• Present ROI, outcomes, workflow impact, integrations, and performance insights to CEOs, CFOs, CMOs, operations leaders, and IT stakeholders.
• Build executive business reviews, quantify value realization, identify expansion opportunities, and partner with sales on renewals.
• Monitor account health signals, address risks proactively, and serve as the primary escalation point for customers.
• Use AI tools for outreach drafting, meeting preparation, summarization, follow-ups, and account management; travel approximately 25% for customer meetings, go-lives, and business reviews.

Requirements

• 6–8 years of experience in customer success, account management, or a hybrid customer success/project management role in B2B SaaS.
• Experience managing a high-volume portfolio of 50 or more accounts.
• Healthcare or healthtech experience from a vendor, health system, payer, or EHR organization.
• Executive presence, C-suite presentation experience, and the ability to turn data into ROI, workflow, and integration stories.
• Experience running implementations end-to-end, using AI tools daily, and working independently in an evolving environment.
• Ability to travel approximately 25% and work on-site in or relocate to Seattle, Santa Barbara, or Kansas City; U.S. employment eligibility verification is required.

Nice to have

• Experience with FQHCs, CHCs, community health organizations, 330 grants, or UDS reporting.
• Familiarity with eCW, NextGen, athenaOne, or similar EHR systems and vendor-EHR integrations.
• PMP, LSS, or comparable business or project management certification.
• Experience partnering with account executives on expansion motions or prior healthtech vendor experience.

Culture & Benefits

• In-person work in focused U.S. office communities in Santa Barbara, Seattle, and Kansas City.
• Medical, dental, and vision coverage, flexible spending accounts, company-paid life and disability insurance, equity, voluntary benefits, and a 401(k).
• Manager development resources and employee development funds.
• Company holidays, winter and summer breaks, and flexible time off.
• Employee resource groups and an inclusive, equal-opportunity workplace.