Specialist, Membership Programs

Location: Fully remote; minimal travel may be required for team meetings 1–2 times per year.

Company

Provides online membership programs and related services for customers in the aesthetic medicine sector.

What you will do

• Provide level 1 customer support through phone, email, and ticketing systems.
• Handle login requests, account updates, learning assignments, compliance training support, and website navigation questions.
• Process new memberships, renewals, add-on services, payments, and renewal communications.
• Maintain daily, weekly, and monthly reports and conduct online product demonstrations.
• Support LMS tasks, content quality assurance, and mystery shopping calls.
• Coordinate project management tasks related to an upcoming platform migration.

Requirements

• College degree preferred or equivalent work experience.
• Four years of experience in an operational or administrative role.
• Excellent verbal and written communication skills.
• Strong project management, customer support, organizational, and attention-to-detail skills.
• Technical proficiency with CMS, CRM, LMS, eCommerce, web-based tools, and Microsoft Office.
• Ability to work independently and maintain discipline in a remote environment.

Culture & Benefits

• Fully remote work arrangement.
• Minimal travel, with possible team meetings once or twice per year.
• Work includes customer service, operational administration, online product demonstrations, and project coordination.