Senior Project Manager (CRM/CX)

Location: Toronto, Canada; hybrid work with teams in the office an average of four days a week

Base salary: CAD 65,000–115,000 per year

Company

hirify.global is a global creative company combining brand experience, customer experience, and commerce as part of WPP.

What you will do

• Own the full lifecycle of complex CRM and CX programs from discovery and planning through launch and post-go-live support.
• Build project roadmaps, risk registers, status reports, and data-driven stakeholder updates.
• Coordinate dependencies, sprint planning, backlog grooming, retrospectives, and release activities across Agile teams.
• Lead initiatives involving CRM platforms, customer data strategies, and omnichannel customer journeys.
• Partner with Product, Design, Engineering, vendors, and system integration partners to improve customer outcomes.
• Advise senior leadership, lead steering committees, and manage governance and escalation processes.

Requirements

• 5+ years of project management experience focused on CRM and/or CX transformation.
• Experience delivering enterprise-scale projects in fast-paced, matrixed environments.
• Strong command of Agile, Scrum, and hybrid delivery methodologies.
• Excellent stakeholder communication, executive reporting, and risk management skills.
• Understanding of CRM platforms, customer data models, and customer journey frameworks.
• Bachelor’s degree in Business, Technology, or a related field, or equivalent experience.

Nice to have

• Hands-on Salesforce experience, including Sales Cloud, Service Cloud, or Marketing Cloud.
• Jira proficiency and familiarity with Confluence, Smartsheet, or Azure DevOps.
• PMP, PMI-ACP, SAFe Agilist, or Certified Scrum Professional certification.
• Salesforce Administrator or Consultant certification.
• Exposure to AI-driven CRM capabilities such as Salesforce Einstein or Agentforce.

Culture & Benefits

• Hybrid collaboration model designed to support creativity, connection, and teamwork.
• Equal opportunity workplace committed to respect and inclusion.
• Accommodations or flexibility can be discussed during the interview process.