Patient Relations Coordinator

Location: Remote in Brazil, with listed locations in São Paulo and Rio de Janeiro

Company

AI-powered precision medicine platform connecting cancer patients with clinical trials and supporting pharmaceutical companies, CROs, and healthcare systems.

What you will do

• Serve as the primary point of contact for patients, caregivers, and physicians in the Brazilian market.
• Coordinate patient onboarding, consent acquisition, and medical record collection.
• Manage active pipelines, deal stages, follow-ups, and workflow documentation in CRM systems such as HubSpot.
• Execute automated and manual outreach cadences while meeting established KPIs and SLAs.
• Provide operational insights and maintain accurate documentation to support patient enrollment.
• Handle patient communications and data in accordance with Brazil’s LGPD and internal procedures.

Requirements

• 2+ years of experience in healthcare operations, oncology support, or structured patient coordination.
• Strong understanding of the Brazilian healthcare system and clinical trial phases.
• High proficiency in CRM platforms, pipeline management, and structured data documentation.
• Native-level Brazilian Portuguese and professional-level English.
• High emotional intelligence, accountability, process discipline, and professionalism when discussing sensitive oncology topics.

Culture & Benefits

• Remote contract role supporting operations in the Brazilian market.
• Work at the intersection of patient care, precision medicine, and clinical trial access.
• Operate in a globally scaling organization focused on improving equitable access to cancer treatments.