Customer Service Agent: Portuguese (2:00am- 11:00am)

Location: Remote in Brazil; candidates must reside in Brazil. Schedule: 2:00am–11:00am, 5 days per week, with a 30-minute break.

Company

hirify.global is a technology platform for culture and live entertainment that uses proprietary technology and data to help people discover experiences and event creators grow their events.

What you will do

• Provide customer service through email, phone, and social media.
• Manage incoming calls, chats, and customer service inquiries.
• Provide accurate and complete information using appropriate methods and tools.
• Handle complaints, provide solutions and alternatives, and follow up until resolution.
• Record customer interactions, process customer accounts, and file documents.
• Perform parallel work for the Operations department as incident volumes change.

Requirements

• Previous experience in user support or customer service is valuable.
• High Portuguese proficiency in oral and written communication and fluent English are required.
• Strong planning, organization, prioritization, communication, and interpersonal skills.
• Ability to manage simultaneous tasks, adapt quickly, and remain solution-oriented and reliable.
• Attention to detail, excellent time management, decisiveness, and organization.
• Must reside in Brazil.

Nice to have

• Previous experience using Zendesk.

Culture & Benefits

• Home office work.
• International team and dynamic work environment.
• Possibility to receive part of the salary in advance through Payflow.
• 40% discount on hirify.global events and experiences.
• Health insurance.
• Gympass membership.