Bilingual Member Services Agent I (Healthcare)

Location: United States; remote

Salary: $23 per hour

Company

hirify.global is a healthcare organization providing member support and health program services.

What you will do

• Conduct outbound outreach and explain the benefits of enrolling in Vida’s free program.
• Handle inbound calls, conduct assessments, answer service questions, support enrollment, and assist with app navigation.
• Provide empathetic, accurate, and efficient support while identifying suitable Vida program offerings.
• Document member interactions and resolutions in the Member Services system in accordance with HIPAA requirements.
• Resolve concerns, escalate complex issues, and ensure timely follow-up with members.
• Support training updates, peer sessions, team meetings, scripting improvements, quality monitoring, and other Member Services projects.

Requirements

• High school diploma or equivalent required; an Associate’s or Bachelor’s degree is preferred.
• 2–3 years of customer service or call center experience; healthcare experience is preferred.
• Fluent written and spoken English and Spanish required.
• Strong communication, active listening, and problem-solving skills.
• Experience with CRM and ticketing systems.
• Strong Wi-Fi connectivity required for remote work in the United States.

Nice to have

• Customer service or call center experience in the healthcare industry.
• Associate’s or Bachelor’s degree.

Culture & Benefits

• Three-month seasonal role with possible extension based on business demand and performance.
• Ongoing training and professional development.
• Member-focused, solutions-driven service environment.
• Remote-first work setup.

Hiring process

• Artificial intelligence tools may assist with application, resume, and response review.
• Final hiring decisions are made by humans.