Customer Service Agent (Portuguese)

Location: Remote in Brazil; candidates must reside in Brazil

Company

hirify.global is a technology platform for discovering and scaling live entertainment experiences.

What you will do

• Provide customer service by email, phone, and social media.
• Manage incoming calls, chats, and customer service inquiries.
• Provide accurate information using the appropriate methods and tools.
• Handle complaints, offer solutions and alternatives, and follow up until resolution.
• Maintain customer interaction records, process accounts, and file documents.
• Perform parallel work for the Operations department when incident volume allows.

Requirements

• High Portuguese proficiency in speaking and writing, plus fluent English.
• Residence in Brazil is required.
• Previous experience in user support or customer service.
• Strong planning, organization, prioritization, communication, and interpersonal skills.
• Ability to manage simultaneous tasks, adapt to change, and resolve issues reliably.
• Availability for the 18:00–03:00 shift, five days per week, with a 30-minute break.

Nice to have

• Previous experience using Zendesk.

Culture & Benefits

• Home office work.
• Young, international, and diverse team environment.
• Possibility to receive part of the salary in advance through Payflow.
• 40% discount on hirify.global events and experiences.
• Health insurance and Gympass membership.